Privacy Policy
Last updated: January 2026
Kindway (“the Company”, “we”, “us”, “our”) is committed to protecting the privacy of its customers, website visitors, and anyone who contacts us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information in connection with our website and services, including WhatsApp-based automation and AI solutions, custom engagements, and subscription-based offerings.
If you do not agree with this Privacy Policy, please do not use our website or services.
1. Scope and Definitions
This Privacy Policy applies to: (a) use of Kindway websites and landing pages; (b) communications with us (forms, WhatsApp, email, calls, meetings); and (c) use of our services and systems.
For convenience:
- “Personal Information” means information relating to an identified or identifiable individual.
- “Account Information” includes contact details, authorized users, usage data, subscription/billing details, and activity logs.
- “Service/Conversation Data” includes WhatsApp messages and content processed as part of the service, including metadata (e.g., timestamps, technical identifiers) and business content/knowledge provided to operate the solution.
2. Do You Have to Provide Information?
You are not legally required to provide us with information. However, certain information may be necessary for us to respond to inquiries, provide quotes, create an account, or deliver the services. If you choose not to provide requested information, some features or services may be unavailable.
3. Information We Collect
3.1 Information You Provide Voluntarily
- When you submit a contact form (name, email, phone, company, message/business needs).
- When you contact us via WhatsApp or email, or during calls/meetings.
- During onboarding and service setup (operational details required to configure and provide the service).
3.2 Information Generated Through Use of the Services
- Usage and operational data (service logs, activity records, integration/connectivity status).
- Service/Conversation Data (to the extent required to provide the service), including conversation history, metadata, and business knowledge provided to the system.
3.3 Billing Information
- Billing details, payment status, and invoices.
- We do not store credit card details or sensitive payment credentials; payments are processed by third-party payment providers (see Section 6).
4. How We Use Information
We use information as necessary to:
- Respond to inquiries and provide preliminary guidance.
- Prepare quotes and manage business engagements.
- Deliver, maintain, support, and improve the services.
- Manage accounts, subscriptions, billing, and accounting records.
- Maintain security, prevent abuse/fraud, and comply with legal obligations.
Marketing communications are sent only where requested or otherwise permitted by law, and you may opt out at any time.
5. Information Security
We implement reasonable industry-standard safeguards, including encryption, access controls, limited internal access on a need-to-know basis, backups, and monitoring. However, no method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security. You remain responsible for securing your devices, WhatsApp accounts, and access credentials.
6. Sharing Information with Third Parties
We do not sell or rent Personal Information. We may share information only in limited circumstances, including:
- Service providers (e.g., cloud hosting, infrastructure, analytics/monitoring, communications, payment processing) strictly as necessary to operate the services, subject to confidentiality and security obligations.
- Payments: payments are processed by Paid (PayMe), which is responsible for financial data security under its own policies.
- WhatsApp / Meta: services may operate via WhatsApp Business API and are subject to applicable Meta policies and requirements.
- Legal requirements: where required by law, court order, or to enforce rights, prevent fraud, or address security incidents.
- Corporate transactions: in connection with a merger, acquisition, reorganization, or sale of assets, subject to customary confidentiality protections.
7. Data Retention and Deletion
We retain information for as long as reasonably necessary to fulfill the purposes described in this Policy, including service delivery, dispute resolution, enforcement, and compliance with legal obligations. Upon termination/cancellation of services:
- Access may be disabled in accordance with service terms.
- Service/Conversation Data may be retained for up to 90 days for recovery/operational continuity and then deleted, unless retention is required by law.
- Billing and accounting records may be retained as required by law.
8. Your Rights
Subject to applicable law, you may request access to your information, correction/updates, deletion or restriction in appropriate cases, portability where applicable, and opt-out from marketing communications.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies for core functionality, security, analytics, and improving user experience. You may control cookies through your browser settings; disabling cookies may affect certain site features.
10. Cross-Border Transfers
Some service providers may process or host data outside your jurisdiction (including outside Israel). Where applicable, we apply reasonable contractual and technical safeguards consistent with applicable law and standard practices.
11. Policy Updates
We may update this Privacy Policy from time to time. Material changes will be posted on the website and, where appropriate, notified to existing customers through reasonable means. Continued use after an update constitutes acceptance of the revised Policy.
12. Contact
For privacy-related inquiries or requests: office@kindway.space