Kindway (the “Company”, “Kindway”, “we”, “us”, “our”) operates an online website and provides WhatsApp-based automation solutions and related tools, integrations, and support services (collectively, the “Services”). These Terms apply to your access and use of the website and the Services.

Contact: office@kindway.space

The Services are designed to help businesses automate and improve customer communications and internal workflows using WhatsApp and AI-driven functionality. Depending on your engagement, the Services may include: configuring WhatsApp automation flows, AI agents, business knowledge ingestion, integrations (e.g., CRM and scheduling tools), dashboards, and related support.

You represent that you are using the Services on behalf of a business, and that you have the authority to bind that business to these Terms. You must comply with all applicable laws and third-party terms (including WhatsApp/Meta policies) when using the Services.

To use certain Services you may need to create an account, provide accurate information, and maintain the security of your credentials. You are responsible for all activity that occurs under your account and for maintaining appropriate access controls within your organization. Notify us promptly of any suspected unauthorized access.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the website and the Services for your internal business purposes during the term of your engagement or subscription.

You may not (and may not allow any third party to):

Certain Services are provided on a paid basis (including subscription plans and/or custom engagements). Fees, plan limits, and billing terms will be presented to you at the time of purchase and/or in an applicable order form, proposal, or statement of work.

Payments are processed by third-party payment providers (including Paid/PayMe). We do not store credit card details. You are responsible for all applicable taxes, where relevant.

Unless expressly stated otherwise in writing, fees are non-refundable except where required by law.

Your use may be subject to usage limits (for example, message volume, automation volume, or other service caps). If you reach applicable limits, the Services may be restricted, throttled, or paused until the next billing cycle or until limits are increased.

You are responsible for:

AI outputs may be incomplete, inaccurate, or inappropriate in certain cases. You remain solely responsible for decisions, actions, and communications that rely on the Services, including ensuring that content is reviewed where necessary and complies with applicable law and policy.

Our Privacy Policy describes how we collect and process information. By using the Services you acknowledge that processing may include handling message content and related metadata for the purpose of providing and securing the Services.

Upon termination/cancellation, data retention and deletion are handled as described in the Privacy Policy and/or applicable service terms. As a default practice, service/conversation data may be retained for up to 90 days for recovery and operational continuity and then deleted, unless retention is required by law.

The Services may rely on or interoperate with third-party services (including WhatsApp/Meta and other integrations). We are not responsible for third-party services, their availability, or their terms and policies. Your use of third-party services may be subject to separate terms.

We may perform maintenance, updates, or changes that may impact availability or performance. We will use reasonable efforts to minimize disruption, but we do not guarantee uninterrupted operation. We may modify, suspend, or discontinue parts of the Services, provided that we will act reasonably and, where appropriate, provide notice.

The Services, including all underlying software, workflows, designs, interfaces, logic, algorithms, and related intellectual property (“Kindway IP”), are owned by Kindway and/or its licensors. No rights are granted except as explicitly set out in these Terms.

If you provide feedback, suggestions, or improvement ideas, you grant Kindway a worldwide, irrevocable, royalty-free right to use them without restriction.

The Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of outputs.

To the maximum extent permitted by law, Kindway will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, data, or goodwill, arising out of or related to the website or the Services.

To the extent permitted by law, Kindway’s total aggregate liability for any claim arising out of or related to the Services will not exceed the total fees paid by you to Kindway for the Services giving rise to the claim during the three (3) months immediately preceding the event.

Nothing in these Terms limits liability that cannot be excluded by law.

These Terms remain in effect until terminated. You may terminate your use by canceling your subscription and/or ceasing use of the Services, subject to any applicable billing cycle and payment obligations.

We may suspend or terminate access (immediately, if necessary) if: (a) you breach these Terms; (b) we reasonably suspect fraud, abuse, or illegal activity; (c) you fail to pay applicable fees; (d) continued provision would expose us to legal or security risk; or (e) required by law.

We may update these Terms from time to time to reflect changes in law, costs, security, or the Services. If changes are material, we will provide notice through the website and/or by reasonable means. Continued use after changes take effect constitutes acceptance.

These Terms constitute the entire agreement between you and Kindway regarding the website and the Services, except where a separate signed agreement, order form, or statement of work applies. In the event of conflict, such specific written agreement will control.

If any provision is held unenforceable, the remainder will remain in effect. You may not assign these Terms without our prior written consent; we may assign as part of a corporate transaction.

These Terms are governed by the laws of the State of Israel. Any dispute shall be submitted to the competent courts in Israel.

Questions about these Terms: office@kindway.space